Operations Manager, Healthcare Advisory Practice
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Location: Washington, DC, United States
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Description
BRG Healthcare helps providers and payors achieve strategic, intelligent growth through our expertise in enterprise strategy, managed care contracting, strategic pricing, value-based care, population health, and clinical quality improvement. From strategy through execution, our data-driven, integrated approach to revenue strategy and clinical quality improvement empowers health systems to achieve sustainable growth and enhance their competitive advantage.
About the Opportunity
The Operations Manager will report to the Healthcare Advisory (HCA) leadership team. The HCA team is currently building their practice and needs a strategic player with an entrepreneurial mindset that can thrive in ambiguity. BRG’s HCA (Healthcare Advisory) practice falls under the umbrella of the firm’s wider ISP (Industries & Special Practices) Community.
This position requires a self-motivated individual with strong communication, leadership, organizational, strategic and financial skills that can:
- Work with HCA experts and senior staff to drive strategy, financial performance and growth in revenue and profitability.
- Act as a liaison between HCA leadership and leadership of other practices across BRG, as well as critical corporate VPs responsible for expert performance review, utilization, compensation and staff performance review and management.
- Collaborate with the HCA Finance lead and HCA leadership to maintain and utilize rolling tracking and forecasting tools to drive financial performance at the practice/expert level, including efforts to maximize revenue, margins, utilization, leverage and other key indicators.
- Collaborate with the HCA Finance lead to monitor financial performance of the HCA practice and work with HCA experts (partners) to schedule periodic check-ins with financial performance updates.
- Assist in other aspects of practice support as identified by HCA leadership, including preparing meeting agendas and presentations.
- Participate in in planning HCA-related activities at the firm MD summit and other HCA meetings.
- Lead various strategic initiatives identified by HCA leadership as well as assist in coordinating cross-practice initiatives.
- Continue to improve internal communication efforts by working with leadership to describe the practice’s progress and vision to success and growth.
- Work with HCA leadership, Finance and BRG Marketing to maintain and track various business development budgets and requests for funding.
- Work with BRG Business Development to develop, track, and coordinate BD opportunities, including job pitches, new case opportunities, and marketing events (e.g., CDI driven activities).
- Work with Finance and Human Resources to improve and refine information necessary to analyze the financial performance for the practice and HCA experts.
Executive and Staff Management Liaison
- For junior and senior staff, coordinate with HCA leadership and HR for utilization management, annual performance, compensation and bill rate increase processes, and coordinate with the ISP community’s Director of Operations to ensure appropriate level of consistency across the ISP community.
- Coordinate with HCA leadership and the ISP community’s Director of Operations regarding staffing needs, under-utilization, and opportunities to cross-staff resources.
- Coordinate with HCA and ISP campus and experienced staff recruiters, as appropriate, to support talent pipeline, help recruiting team prioritize staffing needs, and inform proper levels of recruiting team resources.
- Coordinate with VP of Expert Relations related to expert onboarding and performance management.
Qualifications
The ideal candidate is a consultant looking to reduce the wear and tear of travel and court-driven deadlines, who has a strategy, management, or financial background in a professional services firm. Strong problem-solving skills, an entrepreneurial frame of mind, a sense of humor, and an ability to drive internal projects independently are all desired.
Specific skills and experience should include:
- Bachelor’s degree required; Master’s degree, MBA, CFA, or CPA a plus
- Minimum of 10 years of prior work experience
- Entrepreneurial mindset, with ability to problem solve and think outside-the-box
- Excellent written and oral communication skills with a confident and clear communication style
- Aptitude to develop insights and recommendations to business problems
- Ability to manage multiple tasks, prioritize changing work demands and learn quickly
- Mature presence, empathy, and intellectual curiosity
- Demonstrate strong project management, time management and organizational skills
- Handle sensitive information and preserve its confidentiality
- Strong understanding of managing relationships and developing solution-based proposals in a professional services environment
- Expert working knowledge of Microsoft Word, Excel and PowerPoint
Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship.
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