Chargeback Manager, HAP Tech

Description

• Directly supervise a team of Chargeback Analysts.
• Manage day to day operations of the chargeback department’s claims to cash process, including claims, disbursing payments, and account reconciliations. 
• Serve as primary liaison in resolving complex accounts that require collaboration amongst the accounts receivable, credit and collection and general accounting departments.
• Provide effective leadership, coaching, and mentoring of staff to identify and implement opportunities for improvement in processes.
• Ensure all tasks, emails, correspondence, and research functions are handled with SLA and compliance standards.
• Identify trends and escalate issues to manage timely, for minimizing corporate risk, enhancing the customer experience, and adherence to root cause policies and procedures.
• Responsible for the creation of training material for new hires and development of department KPIs.
• Ensure that the team’s work is accurate, complete, and delivered in a timely manner according to Standard Operating Procedure guidelines.
• Perform comprehensive weekly analysis of contract changes, summarizing the impact of each change.
• Responsible for maintaining target performance goals related to the disposition of chargebacks to drive a quality customer experience, reduce risk of financial leakage, and mitigate risk of deductions.
• Responsible for the development, analysis, and interpretation of chargeback trend reports highlighting key activities and insights for key stakeholders, development, and leadership teams.
• Responsible for the development and management of process documentation including Standard Operation Procedures, Work Instructions, Process Maps, and Process Risk Documents.
• Responsible for chargeback change management processes including development of business requirements, test script development, user acceptance testing and resolution of defects with the development team.

• Bachelor’s degree in business finance, or related field.
• 5+ year’s related business experience demonstrating growth in a matrix organization required.
• 3+ years of direct management experience required.
• Knowledge of SAP, SAP 4HANA, or other Accounts Receivable systems required.
• Experience in contracting, chargeback adjudication within the pharmaceutical industry, medical distribution, and/or healthcare is required. 
• Leadership, analytical and organization skills.
• Proficiency in Microsoft Office Applications is required.
• Advanced proficiency with MS Excel required.
• Strong technical writing skills and process management experience.
• Detail-oriented with a proactive approach to error prevention and correction.