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Chargeback Analyst, HAP Tech (Pharma)

Location: , United States
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Description

HAP Tech, a subgroup of BRG’s Healthcare Analytics practice (HAP), is one of the firm’s largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we continue to grow! HAP Tech supports and advises pharmaceutical manufacturers on how to navigate the challenges and complexities of the 340B program as well as other areas of the healthcare ecosystem. Our team is the established market leader in data and technology solutions for 340B-related issues and we support an impressive client base which includes the largest pharmaceutical manufacturers in the US as well as early-stage biotech companies. Beyond our syndicated solutions, we also integrate and synthesize data to deliver unparalleled analytics and insights into various aspects of the 340B program and the pharmaceutical supply chain. 
 
The Chargeback Analyst is a key member of our FinOps team and will play a critical role in overseeing and optimizing the chargeback adjudication process.  The ideal candidate will bring in-depth knowledge of pharmaceutical 340B industry, a meticulous approach to data analysis, and strong communication skills to collaborate with internal teams and external partners.   
 
Responsibilities:
  • Management of chargeback payments through the SAP system. 
  • Lead the chargeback adjudication process, ensuring accuracy and compliance with industry regulations.
  • Evaluate and process customer chargeback submissions, addressing discrepancies in customer information.
  • Responsible for maintaining target performance goals related to the disposition of chargebacks to drive a quality customer experience and reduce risk of financial leakage.
  • Collaborate with customer support and customers to resolve chargeback disputes in alignment with contractual agreements.
  • Drive effective communication related to contract changes to support accuracy in the chargeback submission process.
  • Perform periodic audits to ensure accuracy and eligibility of customer identifiers (i.e., 340B)
  • Perform comprehensive weekly analysis of contract changes, summarizing the impact of each change.
  • Conduct weekly chargeback reconciliations, ensuring alignment between contracts and SAP.
  • Reconcile chargeback deductions, facilitate denial collections, and collaborate with the collections team for efficient resolution.
  • Responsible for understanding customer contract terms and conditions related to chargeback submissions to ensure timely resolution of disputes.
  • Conduct audits of chargeback membership data, addressing inconsistencies related to rejections and membership eligibility issues.
  • Proactively audit and review chargebacks for corrections, minimizing errors.
  • Support development team and implementation team on EDI transactions, ensuring seamless communication and data transfer.
Qualifications:
  • Bachelor’s degree in business, finance, or related field.
  • 2-3 years’ related business experience is required.
  • Experience in contracting, chargeback adjudication within the pharmaceutical industry, medical distribution, and/or healthcare is preferred.
  • Leadership, analytical and organization skills.
  • Knowledge of SAP, SAP 4HANA, or other Accounts Receivable systems preferred. 
  • Proficiency in Microsoft Office Applications is required.
  • Advanced proficiency with MS Excel required.
  • Strong technical writing skills and process management experience.
  • Detail-oriented with a proactive approach to error prevention and correction. 
Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.
 
Salary Range:  $60,000 - $110,000 per year.
 
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